You can find Applebee’s reviews by clicking the ‘reviews’ tab when searching for Applebee’s in Google Maps. Then you can sort them from highest to lowest reviews to separate them.
Positive Reviews Analysis
The prompt I entered into ChatGPT to find out the positives of Applebee’s was, “ What are customers most satisfied with based on the reviews?” I also added a copied list of all the 4 and 5 star reviews.
The results were:
Second Analysis
Extract positive keywords from those reviews, and analyze the frequency andassociations of these keywords
This was the result
Recommendations
I typed this prompt into ChatGPT: “What would be the suggestions from these findings?”
These were the results:
Negative Reviews Analysis
The prompt I entered into ChatGPT to find out the negatives of Applebee’s was, “ What are customers most dissatisfied with based on the reviews?” I also added a copy of all the 1- and 2-star reviews.
The results were:
Secondary Analysis
I then used this prompt in ChatGPT, “Extract negative keywords from those reviews, and analyze the frequency and associations of these keywords.”
This was the result:
Recommendations
Then I typed in, “What would be the suggestions from these findings?”
